Can I cancel my order?
We’re really sorry, you cannot cancel the order once it has been placed.
Can I make changes to my order?
Unfortunately, once the order has been placed, no changes can be made to it.
What are my payment methods?
We offer the following options for payment,
- Cash on Delivery
- Credit Cards
- Debit cards
Is my order eligible for COD?
Yes, the orders are eligible for COD, but only in Delhi- NCR.
How can I track my order?
- Once your order has been shipped, we will send a confirmation email that includes tracking information.
- You can also find your tracking number by logging into your MAZEIX account.
Why is my order taking so long?
We endeavor to deliver orders within 7 business days. The Delivery time may increase during special offers and sales period. We provide free deliveries. If your order is taking more than 7 days, please feel free to contact us at: firstname.lastname@example.org
I have a problem with my order, what should I do?
Have an issue, don’t worry!
Feel free to drop us a mail at email@example.com
Can I change my shipping address?
Yes, you can totally change your shipping address before the order has been shipped.
How much does shipping cost?
Shipping charges will be calculated at the time of checkout.
When will my order be shipped?
Orders will be shipped within 1-2 business days.
How long will my order take to deliver?
Orders will be delivered to you within 7 Business Days.
Do you ship internationally?
Sorry, at this moment we are not shipping overseas.
How can I get my order faster?
Yes, you can get your order delivered to you faster at an additional cost.
What is your return policy?
We do not accept any returns, we only do exchanges, and that too only once on an order.
Can I return my product?
No, we’re really sorry, we do not accept return requests, we only provide exchanges.
Do you offer exchanges?
Yes, we do provide exchanges within 15 days of the delivery of the order.
Till what time period can I apply for the return?
You have 15 days from the time of arrival of your package to place a request for exchange.
How can I place the request for an exchange?
You can simply drop us a mail at firstname.lastname@example.org. Please make sure you have the following information on the email-
- Order Number
- Product Name/Style Code
- Registered E-mail ID
- Reason for returns
When are exchange not possible?
Exchanges are not possible if the item has been used, washed or is dirty. Also, the sale items are not eligible for exchange.
Are exchanges free?
Yes, the exchange procedure is totally free of cost. Also, we provide exchanges only once on an order.
How long does an exchange process take?
Once we get the confirmation of pickup of product from your address from our courier partner, we will initiate the dispatch of the replacement product from our end. The entire process will take around 7-10 business days. We will keep you posted.
Why has my return request been declined?
This may have happened if the item you have returned is used, damaged, dirty or original tags are missing. For further details, please drop us a mail at email@example.com
Why did the pick-up of my product fail?
Our courier partner makes three attempts to pick up the item, if the items are not picked up in the third attempt, pick up request will be marked as failed. You can initiate a new request if item meets the return criteria and is within the specified exchange period.
How long does it take to get my store credit points?
Once we receive the product in our warehouse with the original tags and an unused condition, the credit points will be credited to your store. It will take a minimum of 48 hours.
Can I exchange the sale item?
Sorry, we do not provide exchange facility on sale items.
How do I check the status of my exchange?
You can check the status of your exchange on our website through your Order ID. We will also keep you posted about the same on e-mails.
Do you charge GST?
Yes, we do charge 18% GST as per the Government Guidelines.
Why doesn’t my promo code work?
- Promo codes can only be applied to full price items, not on sale items.
- Once a promo code is used, it cannot be used again for another order.
- Promo codes are non-transferable.
Can I use promo code for sale items?
Sorry, you cannot use the promo code on sale items.
Do you offer any first time user discounts?
On occasion, we may offer discounts for new users. Sign up for our email list for exclusive access to discounts and offers.
Can I return/exchange sale items?
No, we do not accept exchange requests on the discounted items.
Can I purchase a gift card?
- You can purchase a digital gift card by visiting www.mazeix.com.
- We offer gift cards at any value of Rs. 1000 to more.
Are gift cards refundable?
Gift cards are non-refundable.
What if I lose gift card?
We are not responsible if any Gift Card is lost, stolen, or destroyed, or any Gift Card is used without your permission.
What is the validity of my gift card?
The gift card is valid for up to 6 months from the date of issue.
Can I use gift card in combination with a promotion?
No, you cannot use the gift card in combination with a promotion.
Can I use gift card and promo code simultaneously?
Sorry, you can not use gift card in combination with any promo code.